At VictorCreative, we want you to be completely satisfied with your purchase. Please review our policy below for returns, exchanges, and refunds.
1. Returns & Exchanges
We accept returns or exchanges only in the following cases:
- The item is defective or damaged
- The item received is incorrect
To be eligible, you must contact us within 7 days of receiving your order and provide clear photos showing the issue.
2. Non-Returnable Items
We do not accept returns or exchanges for:
- Wrong size selection
- Change of mind
- Incorrect address provided by the customer
Please make sure to check the size chart and order details carefully before placing your order.
3. Refunds
If your return request is approved:
- You may receive a replacement or a full refund, depending on the situation
- Refunds will be issued to your original payment method within 5–10 business days after approval
4. Order Cancellation
- Orders can be canceled within 12 hours of purchase
- After this time, your order may already be in production and cannot be canceled
5. Late or Missing Refunds
If you haven’t received your refund yet:
- Please check your bank or payment account again
- Contact your payment provider, as processing times may vary
6. Contact Us
If you have any issues with your order, please contact us and we’ll do our best to help:
? antaresfitch171@gmail.com
? 90 Uvalde Rd #1216, Houston, TX 77015, USA
Thank you for shopping with VictorCreative!