At VictorCreative, customer satisfaction is our priority. If you experience any issues with your order, we're here to help.
Returns
We accept return requests within 14 days of the delivery date if:
- The item arrives damaged or defective.
- You receive the wrong item.
- The product is significantly different from what was ordered.
To request a return, please contact us within 14 days of delivery and include your order number along with clear photos of the item and packaging (if applicable). We will review your request and provide return instructions if your return is approved.
Exchanges
If you receive a damaged, defective, or incorrect item, we will gladly send a replacement at no additional cost.
Non-Returnable Items
Because our products are made to order, we cannot accept returns or exchanges for:
- Incorrect size, color, or design selected at checkout.
- Change of mind or personal preference.
- Orders with incorrect shipping information provided by the customer.
- Personalized or customized products, unless they arrive damaged, defective, or incorrect.
Please review your order details carefully before completing your purchase.
Refunds
Once your request has been approved, we will process your refund or replacement as appropriate.
Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this period, production may have already begun, and cancellation may no longer be possible.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank account or credit card statement.
- Contact your payment provider, as processing times may vary.
- If you still need assistance, please contact us.
Contact Us
If you have any questions about your order or this policy, please contact us:
Email: antaresfitch171@gmail.com
Address:
VictorCreative
90 Uvalde Rd #1216
Houston, TX 77015
United States
We appreciate your business and will work with you to resolve any order issues promptly and fairly.